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Technical Alignment Engineer

About the job

The Technical Alignment Engineer is a strategic technical position within the organization. This position is responsible for making sure that customer’s IT environments are following established standards and best practices of the organization.



  • want to work in a fast-paced, MSP environment
  • enjoy helping end-users
  • figure out how to solve problems
  • are not afraid to pick up the phone and call someone
  • love technology
  • might be a car enthusiast


  • are not a staffing firm
  • like coming to work every day
  • love documentation
  • work hard and play hard
  • care about your intelligence and your values


  • Engineer and implement systems utilizing standards and best practices for customers using technologies that meet their needs.
  • IT Support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Active Directory, Office 365, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution support: VPN, Terminal Services, and Citrix.
  • Line of Business Application support for all client environments.
  • System documentation and consulting services to include system reviews and recommendations.


  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, etc…
  • The following tools are used every day: ConnectWise Manage, Automate, Control, IT Glue, & Windows 10.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key IT services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.


  • BA/BS, preferably in computer science or a related field.
  • 3+ years of IT or related experience.
  • Our employees LOVE what they do.
  • They are natural problem solvers.
  • They are at the top of their game and proud of it.
  • They learn new technologies on their own and love to share their opinions with teammates.
  • They are self-starters and self-managers.
  • When extra effort is needed, our employees don’t have to be asked.

***** BENEFITS*****

  • Competitive salary based on experience and qualifications
  • Quarterly Performance Bonus Opportunity
  • Comprehensive Benefits ( Medical, Dental, Vision, 401k Match, Profit Sharing, Paid Time Off, Paid Holidays)
  • Full on the job training & support
  • Fun working environment and culture

Job Type: Full-Time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule: 8 hour shift

Apply Now!

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(704) 895-0010

18335 Old Statesville Rd.
Suite K

Cornelius, North Carolina 28031

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