Technical Alignment Engineer
About the job
The Technical Alignment Engineer is a strategic technical position within the organization. This position is responsible for making sure that customer’s IT environments are following established standards and best practices of the organization.
***** SOME LOCAL TRAVEL REQUIRED *****
You:
- want to work in a fast-paced, MSP environment
- enjoy helping end-users
- figure out how to solve problems
- are not afraid to pick up the phone and call someone
- love technology
- might be a car enthusiast
We:
- are not a staffing firm
- like coming to work every day
- love documentation
- work hard and play hard
- care about your intelligence and your values
***** PRIMARY JOB FUNCTIONS *****
- Engineer and implement systems utilizing standards and best practices for customers using technologies that meet their needs.
- IT Support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Active Directory, Office 365, etc.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution support: VPN, Terminal Services, and Citrix.
- Line of Business Application support for all client environments.
- System documentation and consulting services to include system reviews and recommendations.
***** KNOWLEDGE, SKILLS, and ABILITIES REQUIRED *****
- Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, etc…
- The following tools are used every day: ConnectWise Manage, Automate, Control, IT Glue, & Windows 10.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization’s key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
***** EDUCATION AND WORK EXPERIENCE *****
- BA/BS, preferably in computer science or a related field.
- 3+ years of IT or related experience.
- Our employees LOVE what they do.
- They are natural problem solvers.
- They are at the top of their game and proud of it.
- They learn new technologies on their own and love to share their opinions with teammates.
- They are self-starters and self-managers.
- When extra effort is needed, our employees don’t have to be asked.
***** BENEFITS*****
- Competitive salary based on experience and qualifications
- Quarterly Performance Bonus Opportunity
- Comprehensive Benefits ( Medical, Dental, Vision, 401k Match, Profit Sharing, Paid Time Off, Paid Holidays)
- Full on the job training & support
- Fun working environment and culture
Job Type: Full-Time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule: 8 hour shift
