Technical Alignment Engineer

The Technical Alignment Engineer is a strategic technical position within the organization. This position is responsible for making sure that customer’s IT environments are following established standards and best practices of the organization.

About the job

The Technical Alignment Engineer is a strategic technical position within the organization. This position is responsible for making sure that customer’s IT environments are following established standards and best practices of the organization.

***** SOME LOCAL TRAVEL REQUIRED *****

You:

• want to work in a fast-paced, MSP environment
• enjoy helping end-users
• figure out how to solve problems
• are not afraid to pick up the phone and call someone
• love technology
• might be a car enthusiast

We:

• are not a staffing firm
• like coming to work every day
• love documentation
• work hard and play hard
• care about your intelligence and your values

***** PRIMARY JOB FUNCTIONS *****

• Engineer and implement systems utilizing standards and best practices for customers using technologies that meet their needs.
• IT Support services for Microsoft related technologies: Hyper-V, Windows Server, Exchange, Active Directory, Office 365, etc.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution support: VPN, Terminal Services, and Citrix.
• Line of Business Application support for all client environments.
• System documentation and consulting services to include system reviews and recommendations.

***** KNOWLEDGE, SKILLS, and ABILITIES REQUIRED *****

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, etc…
• The following tools are used every day: ConnectWise Manage, Automate, Control, IT Glue, & Windows 10.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast moving environment.

***** EDUCATION AND WORK EXPERIENCE *****

• BA/BS, preferably in computer science or a related field.
• 3+ years of IT or related experience.
• Our employees LOVE what they do.
• They are natural problem solvers.
• They are at the top of their game and proud of it.
• They learn new technologies on their own and love to share their opinions with teammates.
• They are self-starters and self-managers.
• When extra effort is needed, our employees don’t have to be asked.

***** BENEFITS*****

• Competitive salary based on experience and qualifications
• Quarterly Performance Bonus Opportunity
• Comprehensive Benefits ( Medical, Dental, Vision, 401k Match, Profit Sharing, Paid Time Off, Paid Holidays)
• Full on the job training & support
• Fun working environment and culture

Job Type: Full-Time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule: 8 hour shift